Benefits For OEMs
Available for integration in store, at the call centre or online, OnTheFly provides cost savings and increased customer retention through faster and more efficient fault detection and resolution and improvements in the avoidance of service breaks.
OEMs can perform full remote diagnostics and confirmation of OEM hardware whilst the device is with the user, gaining deep insights into device health whcih is returned in realtime to the service operator. This can be used to provide non-return solutions including software update and device resets, detect patterns of faults in devices or provide qualified need for return and repair/replacement.
Utilizing Trade-In OnTheFly OEMs can differentiate their products and services and increase customer loyalty by offering upgrade programs for consumers to easily trade their devices.