PiceaDiagnostics

  • 1

    Fast and simple diagnostics process.

  • 2

    Extensive repair functions for apps and content management.

  • 3

    Full audit trail to verify and prove proper device handling.

  • 4

    Helps to avoid No Fault Found (NFF) returns and unnecessary repair centre deliveries.

  • 5

    No locked or stolen phones in your buyback pipeline.

Diagnostics

Call Centre

  • Support your customers remotely with Piceasoft multichannel diagnostics

  • Avoid unnecessary visits to the repair store and increase customer satisfaction

Recycle/Refurb

  • Fast and easy diagnostics can be carried out in multichannel to avoid intaking faulty phones

  • Get the confidence that the phones are fully functioning when reselling them. More confidence to the customers

Repair

  • Fast and easy diagnostics to confirming the needed repairs

  • Confidence after the repair that the phone is fully functioning

Retail Store

  • Avoid No Fault Found NFF

  • Cost savings and increased customer satisfaction when the potential issues can be solved without repair

Call Centre

Recycle/Refurb

Repair

Retail Store

Carriers
Retail
Trade In
Diagnostics

Comprehensive Diagnostics

Diagnostics provides automatic and extensive mobile device testing, including device grading with minimum human interaction. It features fully automated, user-assisted test cases, and software analysis within 2-3 minutes per device. Diagnostics helps retail stores avoid No Fault Found returns and unnecessary repair center deliveries.