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Providing excellent customer support in any circumstances

The spread of coronavirus has caused a state of emergency across the globe. In this kind of challenging situation business continuity, community spirit and empathy are crucial. We will fight and overcome this challenge together!

In most countries, people are forced to stay in quarantine and work and study remotely. During exceptional times like this people need to be able to effectively communicate with their peers and closest ones. Even though many of the retail shops have closed, people are still purchasing phones and tablets in order to be able to communicate, and they also need support for their devices.

To ensure continuous customer support, and to comply with social distancing principles, Piceasoft team is working remotely. We provide excellent customer support via email and phone in many languages (such as English, French, German, Italian, Spanish, Swedish, Finnish, Portuguese and Russian). We take great pride in our support that constantly receives excellent customer satisfaction results.

During the state of an emergency, our development team is working remotely to develop new customer requirements and implement improvements to the software. Working remotely is not a challenge for us as Piceasoft team has good skills, experience, and tools to accommodate this. Piceasoft has a certified information security system (ISO 27001) and we ensure a high level of security and data privacy even in remote working environments.

We have a well-planned resource management and back-up plan in place for our personnel. Customer satisfaction is the key driver for us, and we want to provide excellent service level in any circumstances to keep our customers’ business running. You can count on us and our support during these difficult times.

Don’t hesitate to contact our support in case you need assistance: https://www.piceasoft.com/support/

To learn more visit:
Website: https://www.piceasoft.com
LinkedIn: https://www.linkedin.com/company/piceasoft
Twitter: https://twitter.com/piceasoft

About Piceasoft Ltd
Piceasoft is a Finnish company, located in Tampere. Since it was founded in 2012, Piceasoft has created a unique set of software solutions to cover the whole lifecycle of mobile devices. These solutions create new business opportunities and enable a cost-efficient service for mobile operators and retail chains. Our innovative products are disrupting mobile device buyback, repair, and recycling business. Our software products are easy to use and offer added value to the end-user, which means better ROI and user satisfaction. In short, we promise to Simplify Your Mobile Life.