Businesses that are providing mobile device trade-in, insurance or support services to consumers must have a clear understanding of the mobile device condition.
Piceasoft’s mobile device diagnostics solution helps to improve customer service by offering an instant device evaluation. The solution offers a comprehensive set of test cases covering both mobile device software and hardware. No matter where the service starts, the device condition can be quickly and easily analysed, at home, online or in-store!
How can Piceasoft’s mobile device diagnostics help your business?
1. Increase customer satisfaction and reduce costs with omnichannel device support
Customer satisfaction can increase by letting consumers analyse their device condition themselves instead of taking time to visit a repair point. Based on the results, consumers can receive instant issue resolution, repair cost estimation or support.
In case a consumer has not been able to fix the issue at home with Picea® Services Mobile or the consumer prefers to get personal service, they can visit the nearest point-of-sale or repair point.
The shop personnel can view the results of the device diagnostics test that the consumer conducted and run more tests with Picea® Services Diagnostics to confirm the needed repairs.
PiceaDiagnostics also helps to avoid No Fault Found (NFF) returns and unnecessary repair centre deliveries to help reduce costs. The solution also provides a full audit trail to verify and prove proper device handling through reporting.
2. Identify and excel in upsell opportunities
While consumers are running independent remote device testing, it provides an opportunity to offer additional services based on the device’s condition.
For example, if the battery appears to be in bad condition, the consumer can be offered a battery replacement. It is something that the service provider can easily configure in the flow of the mobile diagnostic using the Picea® Services Mobile solution.
Also, this can attract consumers to visit point-of-sales for additional promotions.
3. Improve trust, efficiency and accuracy in mobile device trade-in
Objective and automatic device diagnostics ensure the trade-in value assigned for a used mobile device is accurate. This increases customer satisfaction and the trust of all stakeholders while decreasing the variance in device grading and pricing.
Consumers can start the trade-in service remotely by performing full diagnostics on mobile to receive an accurate trade-in offer. When in-store, the store personnel can continue to verify the trade-in offer or run additional device testing and valuation for trade-in or trade-up operations.
Rapidly increasing refurbished device sales requires a constant supply of used devices. By deploying PiceaMobile, a business can easily pilot a trade-in campaign with minimum investments as it offers a fast and easy way to attract consumers to trade in their used devices and analyse the device conditions.
4. Offer tailor-made insurance based on device condition
Piceasoft offers omnichannel solutions for mobile device insurance providers to serve their customers better and boost customer loyalty.
With Picea® Services Mobile insurance providers can quickly introduce and sell mobile device insurance. When the consumer engages remotely with the service, the device information is automatically detected and its condition is analysed. This can then result in the consumer getting a personalized insurance offer based on the condition of their device.
In addition, Piceasoft’s solution opens new opportunities for new innovative insurance policies. For example, an insurer could ask consumers to run device diagnostics in regular intervals. If the device is in good condition, the consumer could receive a discount on their monthly fee.
When the mobile phone insurance plan is sold at the point of sale or care point, Picea® Diagnostics can be used to analyse the device’s condition.
5. Analyse device condition for remorse returns
When consumers purchase smartphones or tablets, they have a right to change their minds and request a return within the buyer’s remorse period. When the devices are returned, they are usually tested and assessed to apply the company’s return policies.
The returned devices can be thoroughly analysed with Picea® Diagnostics to understand the condition of the device. Once the potential issues are identified, fixed and the device content is securely erased, the returned devices can be repurposed.
Bring omnichannel services to the next level with easy device diagnostics
Omnichannel device diagnostics offers a baseline to enable multiple services to mobile device consumers, more efficient business processes, better customer service and increased customer loyalty. In addition, Piceasoft’s diagnostic solutions provide you with the following:
- Identify HW and SW Issues with fast and innovative diagnostics such as AI-Powered Screen Grading
- Over 75 test cases with automated or user-assisted tests
- Access full audit trail to verify and prove proper device handling
- Provide resolutions based on diagnostics test results
- Review test results through reports and a reporting database
- Provide the same user experience across platforms and devices
- Optimise test case profiles according to your business needs
To discuss how Piceasoft’s diagnostics solution could benefit your business, fill in the Demo Request form to contact us for more information.
About Piceasoft Ltd
Piceasoft is a Finnish company, located in Tampere. Since it was founded in 2012, Piceasoft has created a unique set of software solutions to cover the whole lifecycle of mobile devices. These solutions create new business opportunities and enable a cost-efficient service for mobile operators and retail chains. Our innovative products are disrupting the mobile device buyback, repair, and recycling business. Our software products are easy to use and offer added value to the end-user, which means better ROI and user satisfaction. In short, we promise to Simplify Your Mobile Life.