What is OnTheFly?

Piceasoft fully understand that as a carrier, customer experience is vital for retention and smooth running of customer contracts.

In our continuing mission to Simplify the Mobile Life, our latest Picea® Services OnTheFly offering provides enhancements to carrier processes throughout the device lifecycle through our latest remote and app driven customer service.

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Benefits for Telecom Operators and Carriers

Our OnTheFly services can be used to offer both carriers and end customers:

  • Simple to use remote diagnostics of a device in the event of problems with the handset through retail store, call centre or self help portals
  • Accurate diagnosis and cost estimation through detailed realtime reporting
  • Prevention of no-fault-found returns to the carrier and unnecessary associated logistics costs
  • Instant device testing and valuation for trade-in/trade-up operations
  • Verification of replacement devices in the event the original device was lost or stolen to prevent non-contract repairs to users replacement devices
  • Improved customer service and reduced time for customers without their handsets
  • Easy to integrate solution to offer trade-in in stores or at home
  • Ensure better value from trade-in devices

Contact Us

For more information or to arrange a trial of our carrier and telecom operator focused solutions, contact us to arrange a demo.