Piceasoft and Point Service Mobiles (PSM), a franchise network in France specializing in phone and tablets repair, have agreed to deploy PiceaServices software in PSM repair shops. Accredited by major phone manufacturers, PSM has more than 200 repair points across the country and has been developing its international presence since 2013 under the name Phone Service Center.
Point Service Mobiles selected PiceaServices as the company standard solution across their franchise repair network to improve service efficiency and customer experience in its repair shops. PiceaServices applications enable PSM to deliver on their commitment on high quality service and immediate mobile repair within 40 minutes for their customers as well as develop new services like data transfer.
PiceaDiagnostics can be used for fast and easy diagnostics to analyse the device condition and need for repair. With fully automated, user-assisted test cases, in-depth health of a mobile can be analysed within just 2-3 minutes per device.
Content can be transferred to a new phone with PiceaSwitch and all personal data from a device can be securely erased with an ADISA certified PiceaEraser for example when a loan device is returned. Piceasoft Reporting provides full audit trail to guarantee a proper service process for the device.
“We chose Piceasoft solutions to enhance productivity and efficiency of mobile phone repairs. We want to offer a standardized concept in our stores and ensure high quality services according to the promise of our brand,” says Victor Fauvel, Operations Director from Point Service Mobiles.
”We are delighted that PSM has selected Piceasoft solutions and look forward to jointly provide excellent and trusted service for mobile repairs and create new services,” says Patrick Souhait, Country Manager at Piceasoft.
For further inquiries, please contact:
Patrick Souhait, Country Manager France, Piceasoft
Mobile: +33 (0)7 63 33 98 76
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About Piceasoft Ltd
Piceasoft is a Finnish company, located in Tampere. Since it was founded in 2012, Piceasoft has created a unique set of software solutions to cover the whole lifecycle of mobile devices. These solutions create new business opportunities and enable a cost-efficient service for mobile operators and retail chains. Our innovative products are disrupting mobile device buyback, repair and recycling business. Our software products are easy to use and offer added value to the end user, which means better ROI and user satisfaction. In short, we promise to Simplify Your Mobile Life.