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PiceaServices earn 95.6% satisfaction from Customer Survey Results

Customer Survey Results

Customer satisfaction is the top priority for Piceasoft. That’s why Piceasoft conducts regularly customer surveys regarding the overall satisfaction of its products: PiceaServices Switch, Diagnostics, Verify, and Volume. The latest survey was conducted in November 2018 with a major European operator with over 100 stores. 73% of store managers responded to the survey, and the overall satisfaction rate with the products was an impressive 95.6%. Below are the results for individual products.


PiceaSwitch enables fast and easy personal content transfer between any two mobile devices. This product had an overall satisfaction rate of 97.6% with 48.8% store managers being very satisfied.


PiceaDiagnostics provides automatic and extensive mobile device testing, including device grading with minimum human interaction. It features fully automated, user assisted test cases and software analysis within 2-3 minutes per device. PiceaDiagnostics helps retail stores avoid No Fault Found returns and unnecessary repair centre deliveries. The overall satisfaction rate was 89.3% with 42.9% store managers being very satisfied.


PiceaVolume performs efficient workflow for multiple devices at the same time, by first performing quick verification of the device, then comprehensive diagnostics testing and finally secure GDPR compliant erasing of the device. In the surveyed operator stores, PiceaServices Volume was used to permanently erase sensitive user content simultaneously from a large number of mobile devices and eliminate privacy risks associated with recycling, refurbishing and reselling the devices. The overall satisfaction rate was 96.5% with 56.6% store managers being very satisfied.


PiceaVerify checks whether devices are acceptable for resale, service or buyback by checking for active theft and device locks, inserted SIM or Memory cards and against GSMA’s Global Blacklist Registry for stolen devices. PiceaVerify had the highest overall satisfaction rate of 98.8% with 53.7% of store managers being were very satisfied.

Below are some examples of the open feedback received by Piceasoft regarding the products.

“We greatly appreciate the experience we have had with Piceasoft so far and hope the speed and reliability will be maintained. We consider this to be very important.”

“Bottom line: Piceasoft products are appreciated in our stores.”

“Sometimes you delivered before you paid. Like keys etc. I think we trust and appreciate each other.”

“We want to be the company that our customers can rely on to deliver world class quality products and outstanding service. It is always great to hear directly from our customers that we continue to be on the right track,” says Joni Lagerbom, VP of Customer Services.

For any inquiry about Piceasoft please contact:
Jyri Roselius CEO, Piceasoft Ltd
Mobile: +358 40 530 2601

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About Piceasoft Ltd
Piceasoft is a Finnish company, located in Tampere. Since it was founded in 2012, Piceasoft has created a unique set of software solutions to cover the whole lifecycle of mobile devices. These solutions create new business opportunities and enable a cost-efficient service for mobile operators and retail chains. Our innovative products are disrupting mobile device buyback, repair and recycling business. Our software products are easy to use and offer added value to the end user, which means better ROI and user satisfaction. In short, we promise to Simplify Your Mobile Life.