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Telia introduces PiceaSwitch and PiceaEraser services to its customers

Telia is expanding its customer service portfolio with Piceasoft’s PiceaSwitch™ and PiceaEraser™ services. Introducing PiceaServices™ is a great opportunity for developing service business and a helpful addition for Telia’s customers, when they are upgrading their mobile devices without losing valuable personal data, or selling their old devices and want to have a peace of mind that no personal content will end up in wrong hands. Piceasoft helps Telia to increase customer satisfaction with PiceaServices software solutions.

PiceaSwitch is now reaching a de facto standard position in Nordic markets. Nordic telecom markets are among the most developed telecom markets in the world and staying competitive in the region requires excellent customer service and innovative services. Piceasoft products enable Telia to offer best services to their customers. Telia will immediately start using PiceaServices in stores in Sweden and Norway.

“Telia saw the need for improving customer service offering,” said Ibrahim Timraz, Aftersales Manager at Telia, “we considered different solutions to improve our services and selected Piceasoft. PiceaSwitch and PiceaEraser services will help Telia to increase customer satisfaction in the Nordics.”