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Digital4Business continues to drive service excellence for its enterprise customers using PiceaServices

Piceasoft, Europe’s leading provider of mobile device lifecycle solutions, and Digital4Business (D4B), an expert in mobility services from France, have renewed their partnership to continue to deploy PiceaServices Volume in D4B’s mobile device operations.

D4B has been providing mobility services for over 16 years to B2B customers in France and abroad. The company helps its enterprise customers to manage smartphones and tablets from the device roll-out to user training, device management, and after-sales support.

D4B has used PiceaServices Volume since 2018 to streamline its mobile device processes and to ensure excellent customer service. By using PiceaServices Volume, D4B personnel can process multiple concurrent devices simultaneously. In cases when devices need repair, automated device diagnostics helps to avoid human errors and save time in the process. Device diagnostics has also been performed after the repair to verify the issues have been successfully resolved.

ADISA certified PiceaEraser allows secure erasing of all personal data from the devices and ensures compliance with the GDPR. The online access to PiceaReporting has proven to be a convenient way to store and access the full device audit trails when needed.

“Piceasoft has been a valued partner. They have helped us stay on the leading edge of our business from the day we introduced PiceaServices into our existing mobile device handling process. The benefits were quickly understood and now PiceaServices are a vital part of our daily operations in providing high-quality service to our customers”, says Erkan Ayserer, CTO of D4B.

The renewed agreement is evidence of the collaborative partnership the companies have had in the past and will continue going forward.

“This is yet another sign of trust in PiceaServices and we are pleased to continue our already close partnership with D4B. We also look forward to expanding our co-operation into new solutions and add even more value to D4B business in the future,” says Patrick Souhait, VP/General Manager of Piceasoft France.

For further inquiries, please contact:
Patrick Souhait, VP/General Manager, Piceasoft France
Mobile: +33 (0)7 63 33 98 76

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About Piceasoft Ltd
Piceasoft is a Finnish company, located in Tampere. Since it was founded in 2012, Piceasoft has created a unique set of software solutions to cover the whole lifecycle of mobile devices. These solutions create new business opportunities and enable a cost-efficient service for mobile operators and retail chains. Our innovative products are disrupting the mobile device buyback, repair, and recycling business. Our software products are easy to use and offer added value to the end-user, which means better ROI and user satisfaction. In short, we promise to Simplify Your Mobile Life.